the fine print
Shop Policies
Shipping
Shop orders pack and ship from my Austin, Texas studio within 3 to 5 business days.
Monthly subscriptions mail once a month to all active subscribers as regular mail, with no tracking, straight to your mailbox. Shipping is included in your subscription price.
Moving?
Please double-check your mailing address at checkout. If you move, email me your new address before your next issue mails. I’m not able to cover issues sent to an address that was entered incorrectly or not updated.
International Orders
Yes, I ship internationally to Canada, United Kingdom, Ireland, Australia, and New Zealand. Don’t see your country? Email me and let me know where you are. Requests help me decide where to ship next. International orders typically arrive in 2 to 4 weeks depending on customs. Any customs fees or duties charged by your country are the buyer’s responsibility.
Damaged or Missing Orders
If something arrives damaged, contact me with photos within 5 days of arrival and I’ll make it right. Subscription issues travel without tracking, so if one doesn’t show up, contact me and we’ll sort it out together.
Returns and Refunds
Every piece leaves the studio checked and carefully packed, so all sales are final. The one exception: if something arrives damaged or I’ve made an error, contact me with photos within 5 days and I’ll make it right, whether that’s a replacement or a refund. If anything goes wrong with a charge, please reach out before filing a dispute with your bank. I’d much rather fix it with you directly.
Subscriptions
Your subscription renews automatically each month until you cancel. You can cancel anytime, online, without having to contact me. Use Manage Subscription (in the footer of every page, or in your receipt email), enter the email you used at checkout, and a secure login link arrives in your inbox. No password needed.
As long as you cancel before your next billing date, you won’t be charged again. You’ll still receive the issue you’ve already paid for, and everything already mailed is yours to keep. Canceling stops future payments rather than refunding past ones, so there aren’t partial refunds for the current month.
Unsubscribing from my emails doesn’t cancel your subscription. Use Manage Subscription for that.
Subscriptions are also covered by the Terms and Conditions you agree to at checkout.
The door stays open if you ever want to come back.
Copyright and Personal Use
Original artwork and prints are yours to live with; the copyright stays with me. You can hang your piece, gift it, or resell it, but reproducing it for prints, products, or commercial use isn’t included.
Pages of the zines are made for your own practice: mark them, cut them, collage them. You’re welcome to photograph your copy and share it on social media, and I’d love a mention of Art Trekker when you do. Copying, scanning, reprinting, or reselling the contents isn’t permitted. Featured artists keep the copyright to their own work. If you have a use in mind, just ask.
Your Information
I collect your name, email address, and mailing address to process your payment, mail your order, and send you emails about it. Payments are processed securely by Stripe, and I never see or store your full card number. Email is handled through Flodesk. If you opt in, I’ll also send Backroads, my free email. I don’t sell your information. If you send me a note or photo, I won’t share it publicly without asking you first.
Questions
Email studio@arttrekker.com. A real person reads every note.